Privacy Policy

1. Scope

This Policy applies to individuals and businesses who use the Platform, including shippers, carriers, drivers, warehouse partners, merchants, payers and payees, account administrators, and visitors to our websites. It covers information collected through our web and mobile applications, APIs, customer support channels, and offline interactions (such as onboarding or KYC/KYB verification).

2. Information we collect

2.1 Information you provide to us

• Account & identity data: name, business name, role, email, phone number, government-issued ID, date of birth.
• Business & banking details: company registration details, bank account numbers, routing numbers, billing address, beneficial ownership information.
• Shipment & order data: pickup and delivery addresses, package details, carrier assignments, purchase orders, invoices, proof of delivery.
• Support & communications: messages, call recordings, dispute or claims documentation you submit to us.

2.2 Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, operating system, pages viewed, timestamps, and API call logs.
• Location data: GPS or network-based location from drivers' or vehicles' devices while a delivery is active, and origin/destination location tied to shipments.
• Transaction data: amounts, currency, timestamps, payment method type (e.g., card network, bank), and status of each transaction.

2.3 Information from third parties

• Identity verification providers, credit bureaus, and fraud-prevention services.
• Payment networks, card issuers, and banking partners.
• Carriers, freight brokers, and mapping/geolocation providers.
• Publicly available business registries and sanctions/watchlist databases.

3. How we use information

• Process payments, disbursements, refunds, and reconciliations.
• Create shipments, match carriers, track deliveries, and manage logistics workflows.
• Verify identity, run KYC/KYB and sanctions screening, and prevent fraud.
• Provide customer support and respond to inquiries or disputes.
• Maintain records required for financial regulation, tax, and audit purposes.
• Improve, secure, and develop the Platform, including analytics and testing.
• Send transactional notifications (e.g., payment confirmations, delivery updates) and, where permitted, marketing communications.
• Comply with legal obligations and enforce our terms of service.

4. Legal basis for processing

Where applicable data protection law requires a legal basis, we rely on one or more of the following:

5. How we share information

We disclose information to the following categories of recipients, as needed to operate the Platform:

• Payment partners: card networks, issuing/acquiring banks, and payment processors to complete transactions.
• Logistics partners: carriers, drivers, and warehouse operators involved in fulfilling a shipment.
• Verification & risk partners: identity verification, credit, and fraud-detection providers.
• Service providers: cloud hosting, analytics, customer support, and communications vendors, bound by contractual confidentiality obligations.
• Regulators & authorities: financial regulators, tax authorities, or law enforcement where required by law or to investigate fraud.
• Business transfers: a successor entity in the event of a merger, acquisition, or asset sale.

We do not sell personal information for money. Some data sharing with analytics or advertising partners may be considered a "sale" or "share" under certain laws; see Section 12 for opt-out options.

6. Payment data & PCI compliance

Card and bank account data is processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Full card numbers are tokenized or handled by our PCI-compliant payment processing partners; wherever possible, we do not store raw card numbers on our own servers. Bank account details used for payouts are encrypted at rest and in transit.

7. Shipment & location data

For drivers and vehicles actively fulfilling a delivery, we may collect real-time or periodic GPS location to provide tracking, routing, proof-of-delivery, and ETA features. Shippers and recipients can typically view shipment status and estimated location during an active delivery. Location collection from a driver's device generally stops when a delivery is completed or the driver goes off-duty, subject to applicable safety and compliance requirements.

8. Cookies & tracking technologies

We and our partners use cookies, SDKs, and similar technologies to:

• Keep you signed in and remember preferences.
• Understand usage patterns and improve platform performance (analytics).
• Detect and prevent fraudulent activity.
• Where applicable and with consent, measure marketing effectiveness.

You can manage cookie preferences through your browser settings or our cookie banner/preference center, where available.

9. Data retention

We retain personal and transaction data for as long as needed to provide the Platform, comply with financial recordkeeping and tax laws (which commonly require retention of several years, e.g. 5–7 years for transaction , resolve disputes, and enforce our agreements. Retention periods vary by data type and applicable regulation.

10. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, access controls, network monitoring, and regular security assessments. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. International transfers

Because we operate across multiple countries, information may be transferred to and processed in countries other than where you are located, including countries that may have different data protection laws. Where required, we use appropriate safeguards such as standard contractual clauses to protect transferred data.

12. Your rights & choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing, including marketing.
• Request a portable copy of your data.
• Opt out of the "sale" or "sharing" of personal information under certain state laws.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details in Section 16. We may need to verify your identity, and some data (e.g., financial and compliance records) may be exempt from deletion due to legal retention requirements.

13. Children's privacy

The Platform is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

14. Third-party links & services

The Platform may link to or integrate with third-party websites, carriers, or payment providers. This Policy does not apply to those third parties, and we encourage you to review their privacy policies separately.

15. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or email, and the "Last updated" date above will reflect the most recent revision. Continued use of the Platform after changes take effect constitutes acceptance.

16. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

parceladvance
Attn: Privacy Team
Email: privacy@parceladvance.com
Address: Po Box 223 Johannesburg 2000